Time To Talk Counselling
Last updated: 22 June 2026
This privacy notice explains how I collect, use, store and protect personal information in my counselling practice.
I am Victoria Bates, a Psychotherapeutic Integrative Counsellor trading as Time To Talk Counselling. I provide counselling and psychotherapy services in person and online.
I am the data controller for the personal information I collect through Time To Talk Counselling.
Time To Talk Counselling
Email: therapy@timetotalkcounselling.com
Phone: 07767 534438
Website: https://timetotalkcounselling.com
ICO Registration Number: ZB866829
If you have any questions about this privacy notice or how your information is handled, please contact me using the details above.
When you contact me, I may collect:
If we begin working together, I may also collect:
Some of this information may constitute special category data under UK GDPR, including information relating to health, mental health, sexuality, ethnicity, religious beliefs or other sensitive matters relevant to therapy.
I only collect information that is necessary to provide therapy safely, ethically and professionally.
I use personal information to:
I do not sell or share personal information for marketing purposes.
Under UK GDPR, I rely on one or more lawful bases for processing personal information.
Where processing is necessary to arrange or provide counselling services.
Where processing is necessary to operate my practice safely and effectively, maintain records, respond to enquiries and protect clients and myself.
Where I am legally required to retain or disclose information.
Where I process information relating to health or mental health, I rely on the appropriate conditions under Article 9 UK GDPR and the Data Protection Act 2018 to provide health-related therapeutic services.
Counselling is confidential; however, confidentiality is not absolute.
Information will not normally be shared without your knowledge unless:
Where possible, I will discuss any necessary disclosure with you beforehand unless doing so would increase risk or prevent appropriate safeguarding action.
As part of ethical practice, I engage in regular professional supervision.
Client work may be discussed with my clinical supervisor to support safe and effective practice. Wherever possible, identifying details are minimised.
My supervisor is bound by professional confidentiality requirements.
I maintain brief clinical records to support safe and ethical practice.
These records may include:
I do not keep verbatim transcripts of therapy sessions.
I only keep information for as long as necessary.
As a general guide:
Longer retention periods may apply where safeguarding, legal, insurance or professional obligations require this.
Your information may be stored using:
Appropriate technical and organisational measures are used to protect information, including:
Where sessions take place online, they will normally be conducted using Zoom or Microsoft Teams.
Reasonable steps are taken to maintain confidentiality and security.
These platforms may collect technical information such as IP addresses, device information and connection data. Clients should also review the privacy information provided by the platform used for their sessions.
I do not record therapy sessions.
I do not use AI tools or transcription services to process therapy sessions.
General administrative digital tools may be used to support the running of the practice. Identifiable client information is not entered into public AI systems.
When you visit this website, technical information may be collected automatically, including:
Cookies may be used to:
Where legally required, consent options will be provided for non-essential cookies.
You can control cookies through your browser settings.
Information will only be shared where necessary, proportionate and lawful.
This may include:
Where information is transferred outside the UK, appropriate safeguards will be in place where required.
I am currently in the process of establishing formal clinical will arrangements to ensure clients can be contacted appropriately if I become seriously ill, incapacitated or die.
Until these arrangements are in place, client information remains securely protected and confidential. Once formal arrangements have been established, this privacy notice will be updated accordingly.
Under UK data protection law, you have the right to:
Requests can be made using the contact details provided above.
I will normally respond within one month.
If you have concerns about how your personal information has been handled, please contact me directly.
Please include:
I will acknowledge your complaint within 30 days and investigate it without undue delay.
If you remain dissatisfied, you can contact:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
This privacy notice may be updated from time to time to reflect changes in legal requirements, professional guidance or the systems used within the practice.
The latest version will always be available on this website.
